Hi - I'm Jey🌟
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Testimonials
Support Engineering Manager @ Microsoft
Shogo Ota
"One of Jey’s standout achievements was driving outstanding Customer Satisfaction (CSAT) results. Her dedication to customer-centric support and her ability to resolve intricate technical challenges earned not only exceptional survey returns but also glowing feedback from our enterprise partners"
Testimonials
Support Engineering Manager @ Microsoft
Shogo Ota
"One of Jey’s standout achievements was driving outstanding Customer Satisfaction (CSAT) results. Her dedication to customer-centric support and her ability to resolve intricate technical challenges earned not only exceptional survey returns but also glowing feedback from our enterprise partners"
Testimonials
Support Engineering Manager @ Microsoft
Shogo Ota
"One of Jey’s standout achievements was driving outstanding Customer Satisfaction (CSAT) results. Her dedication to customer-centric support and her ability to resolve intricate technical challenges earned not only exceptional survey returns but also glowing feedback from our enterprise partners"
Outside Work
Outside Work
Outside Work
🚲✒️☕🐾 Cycling, Pen-illustration, Coffee, Hana (my brother's mame-shiba)
🚲✒️☕🐾 Cycling, Pen-illustration, Coffee, Hana (my brother's mame-shiba)
🚲✒️☕🐾 Cycling, Pen-illustration, Coffee, Hana (my brother's mame-shiba)
Career Milestone
Career Milestone
Career Milestone
Product Designer / Microsoft Azure AI
(Corporate Sponsorship)
Designed AI agents for neurodivergent professionals using Azure AI Agents, in collaboration with a Principal PM and Microsoft’s Disability ERG.
Product Designer / Microsoft Azure AI
(Corporate Sponsorship)
Designed AI agents for neurodivergent professionals using Azure AI Agents, in collaboration with a Principal PM and Microsoft’s Disability ERG.
Product Designer / Microsoft Azure AI
(Corporate Sponsorship)
Designed AI agents for neurodivergent professionals using Azure AI Agents, in collaboration with a Principal PM and Microsoft’s Disability ERG.
Product Designer / Optimizely
(Corporate Sponsorship)
Led mid-fidelity prototyping and user testing to develop transparent, trust-enhancing UI patterns and monitoring tools for agentic AI systems, working cross-functionally with the Principal PM and Head of Design.
Product Designer / Optimizely
(Corporate Sponsorship)
Led mid-fidelity prototyping and user testing to develop transparent, trust-enhancing UI patterns and monitoring tools for agentic AI systems, working cross-functionally with the Principal PM and Head of Design.
Product Designer / Optimizely
(Corporate Sponsorship)
Led mid-fidelity prototyping and user testing to develop transparent, trust-enhancing UI patterns and monitoring tools for agentic AI systems, working cross-functionally with the Principal PM and Head of Design.
Product Designer / Makeability Lab
Delivered 3+ redesigned accessibility features for a web platform, enhancing usability for low-vision and mobility-impaired users while meeting stakeholder objectives.
Product Designer / Makeability Lab
Delivered 3+ redesigned accessibility features for a web platform, enhancing usability for low-vision and mobility-impaired users while meeting stakeholder objectives.
Product Designer / Makeability Lab
Delivered 3+ redesigned accessibility features for a web platform, enhancing usability for low-vision and mobility-impaired users while meeting stakeholder objectives.
Product Designer / Lime
(Corporate Sponsorship)
Re-defined the Lime e-scooter parking experience through generative research, heuristic evaluations, and design works to improve rider experience and city compliance.
Product Designer / Lime
(Corporate Sponsorship)
Re-defined the Lime e-scooter parking experience through generative research, heuristic evaluations, and design works to improve rider experience and city compliance.
Product Designer / Lime
(Corporate Sponsorship)
Re-defined the Lime e-scooter parking experience through generative research, heuristic evaluations, and design works to improve rider experience and city compliance.
Team Lead Technical Advisor / Microsoft, Data & AI Hybrid BI
Led a global team of 18 engineers and resolved 100+ technical issues/month for 80+ global enterprise clients using SQL BI solutions to support business success.
Team Lead Technical Advisor / Microsoft, Data & AI Hybrid BI
Led a global team of 18 engineers and resolved 100+ technical issues/month for 80+ global enterprise clients using SQL BI solutions to support business success.
Team Lead Technical Advisor / Microsoft, Data & AI Hybrid BI
Led a global team of 18 engineers and resolved 100+ technical issues/month for 80+ global enterprise clients using SQL BI solutions to support business success.
System Integrator / Avanade, BI
Executed full-cycle system integration, QA testing, and deployment for BI platforms.
System Integrator / Avanade, BI
Executed full-cycle system integration, QA testing, and deployment for BI platforms.
System Integrator / Avanade, BI
Executed full-cycle system integration, QA testing, and deployment for BI platforms.